PRIVACY & CONFIDENTIALITY

Your trust is our priority

1

Introduction

Options Case Management LLC is committed to protecting the privacy and confidentiality of all individuals we serve. This Privacy and Confidentiality Policy outlines how we collect, use, protect, and share your personal and health information in accordance with federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

We understand that your personal information is sensitive and private. Our commitment to confidentiality is fundamental to the trust-based relationships we build with the individuals and families we serve.

2

Information We Collect

In order to provide effective case management services, we may collect the following types of information:

Personal Information

  • •Name, date of birth, and contact information
  • •Social Security number (when required for services)
  • •Emergency contact information
  • •Family and household information

Health Information

  • •Medical history and current health conditions
  • •Medications and treatment plans
  • •Healthcare provider information
  • •Insurance and billing information

Service-Related Information

  • •Case management goals and objectives
  • •Service plans and progress notes
  • •Communication records and correspondence
3

How We Use Your Information

We use your information solely for the purpose of providing high-quality case management services:

  • •To develop and implement personalized service plans
  • •To coordinate care with healthcare providers and other service agencies
  • •To monitor progress and adjust services as needed
  • •To communicate with you about your services
  • •To comply with legal and regulatory requirements
  • •To process billing and payment for services
4

Confidentiality Standards

We maintain strict confidentiality standards to protect your information:

Confidentiality Commitment: All staff members are trained in confidentiality practices and sign confidentiality agreements. We will not disclose your information without your written authorization, except as required or permitted by law.

When We May Share Information

We may share your information in the following circumstances:

  • •With Your Consent: When you provide written authorization
  • •For Treatment: With healthcare providers involved in your care
  • •For Payment: With insurance companies or payers for billing purposes
  • •Legal Requirements: When required by law, court order, or regulatory agencies
  • •Safety Concerns: To prevent serious harm to you or others
5

HIPAA Compliance

Options Case Management LLC is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA) and its Privacy and Security Rules.

Secure Storage

Protected Access

Encrypted Data

You have the right to receive a Notice of Privacy Practices that provides detailed information about how we use and disclose your protected health information. This notice is provided at the beginning of our services and is available upon request at any time.

6

Data Security Measures

We implement comprehensive security measures to protect your information:

  • •Physical Security: Locked filing cabinets and secure office facilities
  • •Electronic Security: Password-protected systems and encrypted data transmission
  • •Access Controls: Limited access to information on a need-to-know basis
  • •Staff Training: Regular training on privacy and security practices
  • •Secure Disposal: Proper destruction of records when no longer needed
7

Your Privacy Rights

You have important rights regarding your personal and health information:

  • •Right to Access: You may request to review and obtain copies of your records
  • •Right to Amend: You may request corrections to your records if you believe they are inaccurate
  • •Right to Accounting: You may request a list of disclosures we have made
  • •Right to Request Restrictions: You may request limitations on how we use or disclose your information
  • •Right to Confidential Communications: You may request that we communicate with you in a specific way or at a specific location
  • •Right to File a Complaint: You may file a complaint if you believe your privacy rights have been violated
8

Contact Information

If you have questions about this Privacy and Confidentiality Policy, wish to exercise your privacy rights, or have concerns about how your information is being handled, please contact us:

OPTIONS CASE MANAGEMENT LLC

Address:
1502 Southpark Ct
Columbus, IN 47201

Phone: (812) 262-0714

Email: lisahutchinson@optioncasemanagement.com

Policy Updates: We reserve the right to update this Privacy and Confidentiality Policy as needed to reflect changes in our practices or legal requirements. Any changes will be communicated to active clients and posted on our website.