Return Policy

Last Updated: November 2024

At Options Case Management LLC, we are committed to providing exceptional case management services. This Return Policy outlines our approach to service satisfaction and our commitment to addressing any concerns you may have regarding our services.

Nature of Our Services

Options Case Management LLC provides professional case management services, consultation, and support to individuals and families. Our services are intangible and are delivered through:

  • •Personalized case management planning and coordination
  • •Professional consultation and guidance
  • •Family support services and advocacy
  • •Resource coordination and community connections

Service Satisfaction Commitment

We strive to ensure complete satisfaction with our services. If you have any concerns about the quality or delivery of our services, we encourage you to contact us immediately so we can address your concerns.

Important Notice: Due to the nature of professional services, once services have been rendered, they cannot be "returned" in the traditional sense. However, we are committed to working with you to resolve any concerns or issues.

Addressing Service Concerns

If you are not satisfied with any aspect of our services, please follow these steps:

Step 1: Contact Us Immediately

Reach out to us as soon as possible to discuss your concerns. Early communication allows us to address issues promptly and effectively.

Step 2: Detailed Discussion

We will schedule a meeting or call to thoroughly understand your concerns and discuss potential solutions.

Step 3: Resolution Plan

Together, we will develop a plan to address your concerns, which may include adjusting our service approach, providing additional support, or other appropriate remedies.

Service Agreements and Cancellations

Service agreements and cancellation policies are established at the beginning of our professional relationship:

  • •All service terms are clearly outlined in your service agreement
  • •Cancellation policies and notice requirements are specified in your contract
  • •Any fees or charges related to services are discussed upfront
  • •Changes to service agreements must be mutually agreed upon in writing

Refund Considerations

Refund eligibility is determined on a case-by-case basis and may be considered in the following circumstances:

  • •Services were not delivered as agreed upon in the service contract
  • •Duplicate billing or payment errors occurred
  • •Services were cancelled within the timeframe specified in your agreement
  • •Other circumstances as determined through mutual discussion and agreement

Our Commitment to Quality

Options Case Management LLC is dedicated to providing high-quality, person-centered services. We continuously work to:

  • •Maintain open and transparent communication with all clients
  • •Deliver services that meet or exceed professional standards
  • •Address concerns promptly and professionally
  • •Continuously improve our services based on feedback

Questions About Our Policy?

(812) 262-0714lisahutchinson@optioncasemanagement.com